SMILE works with various organisations and professional bodies to nurture a mediation mindset. Our programmes are customised to minimise conflict risks, improve workplace relationships, and deepen trust amongst key stakeholders. We work closely with clients to design interactive activities that equip leaders with skills to prevent disagreements from becoming crises.
CUSTOMISED MEDIATION TRAINING
Customised Mediation Training Courses from Sage Mediation Institute
SECTOR-WISE USE CASES FOR MEDIATION TRAINING
SMILE IN EDUCATION
Education leaders play a critical role in facilitating reconciliation between students involved in hurtful behaviours and conflicts.
Sage Mediation is engaged with educational institutions to prevent conflicts in school from escalating, with appropriate and timely use of mediation techniques that can help bring about reconciliation, even in disputes involving students’ parents.
Read MoreSMILE IN HEALTHCARE
When healthcare and medical conflicts arise, early and appropriate use of mediation can greatly increase the chance of amicable resolution.
The reduced risk of conflict escalation helps healthcare institutions manage the cost of conflict, protect the mental well-being of their staff, and enable hospital management to take constructive feedback from patients and caregivers to improve future treatment protocols and procedures.
Read MoreSMILE IN BUSINESS
After the sudden deterioration of the Sri Lankan economy in 2021, companies in all sectors were suddenly confronted with innumerable commercial conflicts. Local courts were simply unable to hear the high volume of cases. In cases when judgments were passed, many companies were not able to meet their obligations. Their collapse aggravated the economic malaise of the nation.
This case study is of Sri Lanka, but our learnings and training can be applied anywhere in the world of business.
Read MoreTESTIMONIALS FOR OUR CUSTOMISED PROGRAMMES
“This was a very useful workshop where I took away many pointers on how to conduct mediations. The trainers (Aloysius, Marine, Sean, and Samantha) were very effective in highlighting strengths and correcting missteps where necessary, and it was a very comfortable and non-intimidating environment to practice during mediation role plays.”
Charlotte Wong
“The workshop was highly interactive and structured. The team was extremely professional and made the process and skills of commercial mediation easy to understand, learn and develop. This combined with the anecdotal experiences and 1-to-1 feedback gave me excellent insight on what to expect in real-life commercial mediations. 10/10 would recommend.”
Juegan Sundaralingam
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